Flipkart vs. Naaptol – Who Is Customer’s Delight?
It has been quite some time since online stores came into being in India. The growth is tremendous even though, a large section of the internet society still remains untapped. Attractive offers, great discounts and easy payment terms encourage customers to attempt buying from online stores. Moreover, where online stores are concerned, you are not limited for choice or category. From accessories to automobiles, you can buy everything from online stores. You only need to exercise caution while choosing the online store. At the same time, you cannot write off a site completely or go in favor of an online store always. While some are better most of the times, some are best for certain purchases. Hence, instead of showing steadfast support for an online store, you could take time to browse before you make a particular purchase. Regular online shoppers do have their favorites. Being regular, they must be aware of Flipkart and Naaptol. Let us study about these two online stores to ascertain which one addresses customers’ needs best.
From The Word ‘Go’
The key to Flipkart’s entry into online business is books. It started selling books through online in the year 2007 and later made headway by venturing into various categories including apparels, computers, mobiles, cameras, television and many more.
Naaptol entered a year later. The store was launched in 2008. It has a wide range of products including apparels, health products, home décor, automobiles and many more.
Range Of Products – Both Do Well
Both Flipkart and Naaptol offer excellent product range. If one excels in one category, other site shines in another category. Hence, it would be a great task to assess which one offers a wide range. If apparels is Naaptol’s forte, certain electronic items could be Flipkart’s strength. However, Naaptol does well in certain electronic items too. A customer will not be wanting in choice in any of these sites.
Quality – Flipkart Is Better
In quality, Flipkart offers better quality in most of the products. Naaptol does well too, but there are reviews about receipt of faulty products from this online store. Hence, the site needs to ensure that it delivery quality to customers. Though both companies deal with famous brands, Flipkart scores over Naaptol here.
Rate – A Fine Show By Both
It will not be possible to judge one site to be better than the other where pricing is concerned. Both the sites offer less than market price for the products and hence we can say that both do well here. Moreover, you can avail greater discounts with Flipkart coupon and Naaptol coupons. These coupons are yet another encouragement to buyers who are already hooked by the product display by these two online stores.
Delivery – Flipkart Just Gets Past
It is indeed disheartening to note that Naaptol is way behind here. A site that has been in the field for quite some time with excellent product range could do better here. There have been complaints about delayed deliveries and delivery of faulty products. Though Flipkart has not received overwhelming praise for its delivery methods, it is considered better.
Conclusion – Flipkart Gets Through Because Naaptol Lags Behind
Flipkart has earned a reputation as a book supplier initially but over a period of time, it seems to have failed to impress its customers with its after sales service. Naaptol has received many negative reviews for its poor show of customer service. Though Flipkart leads here, it has a lot to do to get back its glory.
When compared with Naaptol, Flipkart is definitely better. However, the online store has a lot to do in customer service. There are still large sections of people who stick on to Flipkart; however, new comers are sure to be carried away by negative reviews. It is high time Flipkart upgraded its customer service to maintain being customers’ delight.